About Personalization

 

Please take a look at Custom Option page. Some options are free of charge. Some need a surcharge. 

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• For the order with any customization, we will have contacts to the customers to check the stamp drafts. We will work on production after the drafts are confirmed. In case there’s not any responses to our email 1 week before the shipping date, the expected shipping date will be postponed to the following month.

• Please make sure to have all the options you need in your shopping cart and enter your request in the comment space.

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International Shipping 

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• We ship worldwide via EMS (Express Mail Service) by Japan Post.

• In case some countries and areas are suspending EMS acceptance due to Covid-19 pandemic or other circumstances, we ship via YAMATO TRANSPORT courier instead, but please note that there are some countries where neither of the couriers can not deliver. We will continue to update the "Shipping" information as we learn more, so please make sure to check it before shopping.

• International shipments may be subject to customs duties which are levied by and paid to your local customs office. We comply with export compliance and regulations. We make the right export documents, and declare true value. Therefore, we do not adjust no matter what the value is. Adjustment of value can lead to fines and penalties. We appreciate your understanding of this compliance.

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Domestic Shipping

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• We use Japan Post mail service.

• Shipping fee is depending on weight. All shipping costs will be calculated at check-out.

• Tracking service is available.

• It usually takes 1-3 business days to get to the addressee after shipment.

• It is not allowed to exclude consumption tax when we ship to domestic addresses.

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Quantitative Restriction

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For the linocut (hand-carved) stamps, there is a limit of two stamps per customer. This may cause you a little inconvenience, but we have this rule to improve the gap between the first shipment date and the last shipment date. Thank you for your understanding and cooperation. *This quantitative restriction is just for linocut - stamp. 

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Note

To be fair, we are not able to accept the order of cooperative purchase (the order which was combining multiple customers orders).

 

Process after Order

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1. After the session is over, we will set each order schedule and inform customers of the expected shipment date.

2. For the orders with no customization, I will work on production as it is without sending you any images.

3. Regarding the order with any customizations, I’ll create the draft and e-mail you at the latest three weeks before the shipment date. After your confirmation, I will proceed to carve the stamp. 

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• Regarding the draft-check-process (only for the customers who order with any customizations), it typically takes time to contact to all customers because I work on them in order. We will post the progress on instagram. 

• Since handmade stamps are not for mass production, We don't have in stock. We make all stamps after the session.

• Please enter the email address that you usually use so that we can keep in touch smoothly when checking your stamp drafts.

• If you have any requests to adjust your design, please feel free to let me know. I can accommodate within the limits of options. 

• Please let me know if the shipment schedule doesn't meet your convenience, but note that I can not change to the earlier date.

• Cancelation within two weeks after the order is acceptable.

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Other Note

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• If you purchase both linocut stamps and other items all in the same checkout, all items will be shipped together. If you would like to have the items except for the linocut stamps shipped separately, please checkout individually.

• I'm afraid I cannot create any stamps which is not based on the catalog, nor accommodate the requests beyond the options we provide.

• I would appreciate it if I could post your customized design on social media, but if you’re unwilling for that, please feel free to let me know.

• The copyrights of all the stamps including customized stamps belongs to Hana Rakui. I may produce the same designs for other customers if they request the same customization as you did.

• Neither using the stamps for any business purposes such as logos, packages and advertisements, nor modifying our designs aren't allowed at any time.

• We are sorry but don't have discount system.

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Specification

 

• Linocut

Linocut is a print-making which use linoleum to carve. Linoleum is a stiff, smooth material that is used not only for print making but also covering floors.

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• Wood Handles

Wood handles are made of Japanese oak. Since 2020, I have started to outsource them to the welfare facility in Tokyo, which is good at woodwork. The handles are finished with water-based Urethane varnish.

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• Branding Iron

The iron was renewed in 2020. The former iron was based on the signature written around 2011. The new iron is based on the latest signature, whose capital {R} is shaped like a bird.